We know that your information privacy is very important to you. We promise that it is even more important to us. This is central to The George and Annie Starck Homes and Starckwood Retirement Village’s values as an organisation. We want everyone who has any dealings with us, from our customers, our team members and members of the public, to feel confident about how any personal information they share will be looked after or used. You can be confident that:
- We only use personal information in the ways we need to and that is expected of us.
- We will use your information to keep you up to date, for example to let you know how we are progressing with your enquiry or purchase, to provide any service you may need, including care provision, to improve all of our services as well as our ongoing service provision.
- But, we only use your personal information to do this if you have previously given us your permission to do so.
- We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise we will always comply with your request. Please note that you may continue to receive communications for a short period while our systems are fully updated.
- We will never release your information to organisations outside The George and Annie Starck Homes and Starckwood Retirement Village for their marketing purposes.
- We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable.
- We take all reasonable care to safeguard all your personal information through security policies and secure business processes. We take extra care to ensure all sensitive personal information is properly looked after.
- We respond quickly, efficiently and lawfully if you have any queries or complaints, or if you wish to amend your records.
- We fully respect your rights relating to the personal information we process about you – we will always provide easy ways for you to contact us. Our Data Protection Officer is happy to answer any queries you have.